<img src="https://secure.leadforensics.com/85310.png" alt="" style="display:none;">

Senior Account Executive

What does a Senior Account Executive do? 

  • Achieve the growth objectives of each account
  • Drive client retention, renewals, upsells and client satisfaction
  • Work closely with the Customer Operations team to drive customer satisfaction across the on-boarding and servicing of MSite
  • Work closely with the product team and represent customer requirements to the business with a view to influencing the MSite product development roadmap
  • Work closely with the data team to drive reporting on the customer account
  • Manage the governance of accounts through structured quarterly meetings designed to share performance, manage issues & risks and drive innovation
  • Develop and maintain strategic account plans in real time
  • Manage customer activity through Salesforce.com for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
  • Achieve 100% renewals of customer framework agreements and enterprise software contracts whilst also developing such agreements with clients where they do not exist.
How to stand out 
  • 7+ years’ experience in Customer Success and/or Account Management (SaaS experience desirable)
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business up to and including c-suite
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

What we can do for you

  • 24 days holidays, increasing with service
  • Subsidised gym memberships
  • Study Assistance
  • Life Assurance and Critical Illness Cover
  • Recruitment Bounty