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After Sales Administrator

Who are MSite?

MSite is the company behind construction’s leading technology platform for workforce management.

The complete end-to-end solution helps construction site teams to optimally manage their workforce and site operations.

MSite offers software modules including worker pre-registration, online inductions, access and attendance, briefings, delivery management and enhanced vetting, along with biometric access control hardware and a digital reporting suite.

Based on Liverpool Innovation Park and part of the Infobric Group, MSite is helping to build a better world by driving new levels of productivity and safety in the construction sector.

We have an exciting opportunity for a After Sales Administrator to join our Sales Team. 

What does a After Sales Administrator do?

Our customers are at the heart of our business, and as a Aftersales Administrator, you will be responsible for supporting our customers with post installation quotations, hire extensions and off-hire activity. The right candidate will have a positive mindset, a passion for customer service and a great attitude.

  • Produce quotations for post installation requirements for customers

  • Effective processing of hire extensions and off hire activity

  • Processing of support renewals and/or upgrades

  • Processing purchase orders based upon quotation activity

  • Administration of CRM for opportunity management

  • Administration of after sales pipeline

  • Administration & forecasting of off-hire activity

  • Daily correspondence with customers via email/telephone 

  • Daily/weekly CRM reporting

  • Updating issues and risks log


Experience 

      • Business orientated qualification (or equivalent)

      • Working knowledge of Microsoft Office suite, Excel and Outlook in particular

      • Professional, discreet and confidential approach to all activities

      • Ability to produce accurate work to tight deadlines – excellent eye for detail

      • Customer service orientated

      • Methodical/logical approach to work

      • Excellent organisation/prioritisation skills with a varied and diverse workload

      • Enthusiastic, energetic and proactive approach

 

Personal attributes

      • Confident, friendly & outgoing personality

      • Hard working but able to ask for help when required

      • Team Player

 

What we can do for you

  • 25 days holidays, increasing with service
  • Healthcare Cash Plan
  • Perkbox
  • Study Assistance
  • Life Assurance and Critical Illness Cover
  • Recruitment Bounty
  • Hybrid Working (2 days from home, 3 days office based)